Smart - accessible - personal
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The Netherlands does not stand alone in its efforts to digitalise the government. Many more countries, both inside and outside Europe, have put the matter on their agenda. This offers opportunities.
Opportunities to benefit from sharing previous experiences, and to collaborate internationally to solve common issues. International organisations such as the EU, OECD and UN have programmes to stimulate the digital government.
The international environment values the Dutch experiences more than we may realise. Internationally, the Netherlands is seen as an innovative country.
But there are risks as well as opportunities to be reckoned with, since obligations may be entered into that cause an extra executive burden. Developing the digital government also means connecting with the international environment in the best way possible.
The Tallinn Declaration states, among other things, that citizens and businesses must be able to communicate with the government digitally, and that the Dutch government puts the focus on the user when developing digital services. onder meer dat burgers en bedrijven digitaal kunnen communiceren met de overheid. Also, there has to be more focus on proactive service, skills and accessibility.
The Single Digital Gateway is the European gateway for Europeans to information and procedures across the EU. A number of services must be made fully available digitally for cross-border traffic within the EU. Citizens and entrepreneurs have the right to submit data only once within the EU. The agreements about this are laid down in NLDIGIbeter. Halfway through 2019, an impact analysis will be made public about the intended introduction in the Netherlands.
Outside Europe, there are several collaborations that focus, among other things, on the digitalisation of the government.
The Dutch government wants to experiment innovating in a European context. This calls for leadership and a European coalition of the willing.
The Netherlands is not the only country working towards the digital government. It is a topic that is on many countries’ agendas, both inside and outside Europe. This offers opportunities! Opportunities, because the experiences from elsewhere can be put to good use here, and because we can work together internationally to address common issues in programmes. International organisations like the EU, OECD and the UN run programmes to stimulate the digital government.