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The government’s basic infrastructure consists of standards, products and services that are jointly used by authorities, by public organisations, and, in some cases, by private parties. The basic infrastructure is made up from reusable digital basic services, standards, and products. This makes it possible to structure primary processes efficiently, and to continue developing them.
Invoices are often sent via regular mail or email (as a pdf or Word-document, for example). E-invoices takes this one step further, turning an invoice into a structured digital file, that is delivered electronically. Structuring of the data makes it possible to electronically process an e-invoice from one automated system to another, rendering manual processing obsolete.
Message Box for Businesses
The Message box for businesses is a secure email environment for the exchange of messages between businesses and the Dutch government. The system can also be used for the exchange of messages between governmental organisations, as it enables the safe and easy exchange of (sensitive) information.
MijnOverheid (‘MyGovernment’) is the citizen’s personal website for government business. For instance, MijnOverheid can send a notification when your passport is due for renewal; you can check your registration in your municipality, and follow the status of your application for an all-in-one permit for physical aspects. Over 7 million Dutch people currently use MijnOverheid.
MijnOverheid voor Ondernemers (‘MyGovernment for Entrepreneurs’)
Entrepreneurs want to focus on what they are good at: doing business. That is the general principle behind the current development of MijnOverheid voor Ondernemers, or MyGovernment for Entrepreneurs in English.
Municipal service to entrepreneurs
For many people, the city council is the first government organisation they contact. Therefore, it is important that municipal authorities provide good service. Municipalities share the ambition to collaborate more intensively, and to standardise products and services. This means they can invest together, innovate faster and minimize risks.
Omgevingsloket (‘Service counter all-in-one permit for physical aspects’)
The online Omgevingsloket (Service counter all-in-one permit for physical aspects) makes it possible to digitally file an application or notification for an all-in-one permit for physical aspects or a water permit. Users can also perform a permit check on Omgevingsloket. Since 1 January 2016, completing the intended Olo3 project objectives is part of the Environmental Planning Bill's digitalisation programme.
From regulations to tax schemes, and from subsidies to sector-specific information. Ondernemersplein.nl supplies all the governmental and semi-public information entrepreneurs need. Foreign entrepreneurs can make use of Business.gov.nl, Ondernemersplein’s English sibling website. Not having to search for information saves valuable time. The Ministry of the Interior and Kingdom Relations, the Netherlands Chamber of Commerce (KVK), the Netherlands Enterprise Agency (RVO), the Dutch Tax and Customs Administration, and Statistics Netherlands collaborate in Ondernemersplein.nl and Business.gov.nl to help entrepreneurs.
The website Overheid.nl points the way to information and services of all governmental organisations for individuals and businesses. Overheid.nl offers fulltext regulations and legislation, an overview of all products and services, plus a number of links to websites that might be useful or important to citizens and entrepreneurs.
Regulation assistant tools
Quite often, entrepreneurs have to deal with complex rules and regulations. Regulation assistant tools are there to provide them with custom-made advice, based on their replies to a number of questions. This helps entrepreneurs find the right way forward. By providing regulation assistant tools that clarify rules and regulations, the Service Centre Regulation Assistant Tools aids governments and administrative organisations.
The regulatory burden experienced by entrepreneurs are not just impacted by the laws and rules that governmental bodies impose. The organisation of the government’s services also has an effect. Governmental organisations, supervisory bodies and inspectorates can improve their service significantly by communicating about policy and rules in language entrepreneurs can understand, by good internal coordination, and by empathizing with the entrepreneur’s situation. In the near future, the cabinet will focus mainly on improving its digital services and giving support to comply with rules and regulations.
Samenwerkende Catalogi (‘Collaborating Catalogues’)
Citizens and entrepreneurs often have difficulty locating digital information on government services. To help them,‘Samenwerkende Catalogi’, which translates as Collaborating Catalogues, has been set up. This facility enables them to find governmental organisations’ product and service information more easily and faster. For instance, by creating online platforms like Government.nl and Ondernemersplein.nl/Business.gov.nl. But also on the website of the participating governmental organization.