How can we ensure that everyone can participate in the digital age? How can we guarantee that public services remain accessible to all, including those with complex queries that cannot be easily resolved, or individuals who struggle with digital channels?
Within the Ministry of the Interior and Kingdom Relations (BZK), the Services Department is dedicated to ensuring that government services are personal, accessible, and reliable. This can be achieved only by addressing the concept of 1-government perception: collaborating with public service providers and private partners dedicated to public missions. After all, they are the ones assisting people every day. The Services Department directs, coordinates, facilitates, shares knowledge, and ensures that collective goals are achieved. In collaboration with public service providers, priorities for government-wide service delivery are established, and actions are planned. Currently, the following 6 processes are in progress to this end:
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Public Services Caribbean Netherlands
Citizens and entrepreneurs in the Caribbean Netherlands should have equal opportunities to participate in the digital society. By gradually improving government services on Bonaire, Saba and St. Eustatius, residents can rely on a government that is accessible, reliable and personal.
Accessible, Comprehensible and Connective Services
Citizens and entrepreneurs seek services that align with their realities. Government organisations are responsible for adapting the people’s world to their services and exploring ways to enhance those services. Since individuals perceive the government as…
