Citizens and entrepreneurs in the Caribbean Netherlands should have equal opportunities to participate in the digital society. Unfortunately, this is often not the case. They need to be able to depend on a government that is accessible and personalised.
That is why the government is working to enhance digital and physical services in the years to come. For this, the basics need to be in order, such as the stability, speed, and affordability of the internet, safeguarding privacy, investing in the digital society, and increasing digital skills. Introducing BSN and DigiD is a big step towards enabling government cooperation and more digital services.
Accessible, reliable and current
The government is collaborating to enhance government services for citizens and businesses in the Caribbean Netherlands. This is being done cross-departmentally, cross-governmentally, and across islands. Step by step, the service values ‘accessible, reliable and contemporary’ are being fleshed out. Citizens and entrepreneurs are at the heart of this process. Digital services help implement these values wherever possible and ensure that services are organised increasingly proactively. The government will ensure that everyone can keep up with developments. In addition to online services, there will always be a place where citizens and entrepreneurs can go for in-person assistance.
Actions in the coming years
To improve government services, efforts will be made in the coming years to:
- Improve and intensify government-wide cooperation between government departments, public bodies, and other public service providers. Based on a joint service concept, vision, ambition, and service agreements are translated into agreements and actions to improve service delivery. These include improvements on Click-Call-Face services and working according to the 1-stop shop concept.
- Customer journey methodology: Customer journeys highlight bottlenecks that lead to improvement actions. Sometimes, these customer journeys cross service and government boundaries or are carried out within an organisation.
- Project-based work on realistic areas for improvement involves implementing and monitoring improvement actions. This involves both short-term and medium-term structural solutions.
- Securing knowledge and improvements: the government is working to ensure the continuity and security of improvements, processes and expertise. The islands are characterised by high inflow, throughput and outflow at positions. To maintain improvements in the long term, securing knowledge and processes is essential.
