A long-term study by the Amsterdam School of Communication Research (ASCoR) at the University of Amsterdam (UvA) has shown that there is considerable room for improvement in digital skills and knowledge among the Dutch population. A total of 5,084 Dutch residents aged between 10 and 94 participated in the study.
Particularly children, older citizens, and those with lower educational levels lack sufficient digital skills. However, there are significant areas for improvement across other demographic groups as well. For example, young adults and those with higher education levels struggle with managing their digital device usage healthily. All participants need to learn more about artificial intelligence (AI) and sustainable digital device usage, with a focus on critical information skills. Many find it challenging to assess the reliability of information.
Deep dive session
Following these research findings, a deep dive session was held involving various stakeholders, including the State Secretary for Kingdom Relations and Digitalisation, academics, and representatives from both the public and private sectors. It was concluded that a national research agenda is necessary to explore a broader approach to enhancing digital skills.
The full research findings are available in the Final Report on Digital Competence Research (DIGCOM).
Next steps
Following this study, ASCoR and the Ministry of the Interior and Kingdom Relations (BZK) have initiated a new project to monitor trends in digital competencies. A dashboard is being developed to identify which population groups need the most support, allowing for more effective targeting of resources. This is part of a broader examination of various studies, with a national, integrated approach being deemed essential.
Testing with DigIQ
To enhance digital literacy among the Dutch, researchers have developed the online tool DigIQ. This tool assesses participants’ digital competencies and provides personalized advice on areas for improvement, including links to courses, videos, and articles. DigIQ is designed not only for individuals looking to boost their digital knowledge and skills but also for organisations and schools aiming to improve the digital competencies of their staff or students. The tool can be customised and integrated into existing offerings.
