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Overview of all topics
Accessibility
The government has her central focus on citizens and businesses.- Digital inclusionIn the Netherlands, we increasingly communicate via digital means. This has a large impact on all our lives. Technology can prepare our country for the future. It offers opportunities. But for many people, the developments are going very fast. We have to take this into account. We will make sure that everyone can participate in the digital society. Including the people who need extra support.
- Digi-accessibilityEverybody has the same right to digital information and services, and that includes people with a disability. For this reason, semi-governmental and governmental organisations attach great importance to accessibility, and have made it a requirement for their digital services. Well-built and well-structured websites can be used by everybody, including those of us who are physically impaired. Only then can everyone truly participate.
- Focus on the UserThe government-wide knowledge community Focus on the User strives towards a service–oriented and user-friendly (digital) government. Activities deployed by Focus on the User include the organisation of events, where the attendees can share knowledge and experiences, and come away with new ideas. Also, the design principles devised by Focus on the User help you improve your digital service level and make it as user-friendly as possible. Focus on the User features a visual language knowledge bank, where you will find tried and tested visual language letters, that use far fewer words and instead feature clear pictures. You can also design your own visual language letter.
- User-friendlinessA digital infrastructure enables faster services, that help realise facilities. By improving user-friendliness and usability, we help to make the digital channel the first choice. The government-wide knowledge community Focus on the User and the test panel group Users eGovernment were set up to lift online services to a higher level of user-friendliness.
- Interaction strategyAn interaction strategy is part and parcel of the policy to make the governmental information and services intelligible and accessible. The strategy defines the common principles and agreements, to ensure that the focus lies on that which people expect in their dealings with the government: usability, reliability and a personal approach.
- Optimal DigitalThe Massaal Digitaal (‘Everybody goes digital’) project has had research done to find out what makes citizens and businesses hesitate to handle their dealings with the government digitally. It turns out governmental organisations still have a lot of work to do. To take away the obstructions experienced by citizens and businesses, the Ministry of the Interior and Kingdom Relations has set up Optimal Digital, a website that features tried and tested methods, examples and instructions for implementation and use in the user’s organization.
- Open Source SoftwareThe use of Open Source Software (OSS) makes it easier for governmental organisations to collaborate, and reduces the dependence on suppliers. The choice for OSS is the choice for a policy, and it has to be made by operational managers, lawyers, purchasing departments, and IT managers.
Information security
Increasingly, entrepreneurs, citizens, and governmental bodies work digitally and share relevant data.- CybercrimeThe Netherlands succeeds in utilizing the economic and social opportunties digitalisation has to offer in a safe way, and in protecting national safety in the digital domain.
- ENSIAENSIA helps municipalities to account for their information security smartly, and in one fell swoop. By using ENSIA, the horizontal information security accountability is in accordance with the municipal planning and control cycle. This gives the municipal executive greater insight into the information security of their municipality, allowing for more efficient management and accounting to the municipal council.
International
The Netherlands does not stand alone in its efforts to digitalise the government.New technologies, data and ethics
By innovating, the Dutch government wants to be in the lead when it comes to using new digital technologies.- Big dataWhen it comes to the use of data, the government has to set the right example. We prepare a National Data Agenda, detailing how the government as a whole is going to improve its processes for dealing with personal data, open data, and big data. We are going to review how analyzing and combining sets of government data can benefit policy-making and solving social issues. We want to make better use of the possibilities big data has to offer, taking into account rights and public values.
- BlockchainBlockchain is a promising and innovative technology, that has the potential to serve society and government well by protecting basic rights and public values, but at this time much is uncertain, and the promise has not been made good yet. The Ministry of the Interior and Kingdom Relations is conducting research into the topic ‘blockchain and ethics’, to identify possible consequences of using blockchain technology for our public values.
- Data Agenda GovernmentThis agenda sets out how data can be used (even) better to improve policy-making and resolve social issues. We also pay specific attention to the protection of public values and fundamental rights. This agenda is called: NL DIGITAAL: Data Agenda Government (in Dutch: Data Agenda Overheid). In the introduction, we describe the context and reasons for creating this agenda. In chapters 1 to 5, we describe our approach to a number of specific themes, each articulated into specific actions. Finally, we discuss the financing and provide an overview of all our actions.
- Open DataThe government wants to make its information and software available and accessible to everybody, in so far as possible. Open data offers non-governmental parties the chance to develop services. Open source software increases transparency about how the governmental systems work, and prevents us from being bound to one or a few suppliers.
- PrivacyThe protection of citizen and consumer privacy remains a focal point. Protecting personal data and personal space helps to increase trust in digital services, enabling them to expand. As soon as transparency, control, and the previously mentioned data exchange rules are in place, the legislation to protect privacy can be simplified.
- Public valuesAs custodian of the Constitution, the Ministry of the Interior and Kingdom Relations plays a key role in keeping public values safe. Using legislation and policies, the ministry (together with others) strives to secure values varying from transparency to privacy. Digitalisation affects public values. It offers many opportunities to improve citizens’ daily life. Reports, however, point out the negative side-effects of digitalization.