For Caribbean and international professionals working on government digitalisation

Logo Rijksoverheid, to the homepage

Priority 5.1 Actions

In the following table, you will find a description of priority 5.1 “Achieving Digital Maturity in the Dutch Caribbean” with the desired results for 2024 and the organisations responsible for implementation:

Results and implementors
Description Result for 2024 Implementor – By whom, with whom
1. Further develop an identity system.
  • The act introducing BSN and DigiD in the Dutch Caribbean is passed.
  • Decision on a future scenario for the BES identity card, including a decision on an eID means.
  • Improvement actions launched for citizen address registration.
 BZK, RvIG, Caribbean public entities, units involved, Dutch Caribbean Civil Service
2. Implement generic digital infrastructure using the same key registers, facilities and standards as in the European Netherlands as a starting point. The focus is on the products that contribute most to proactive service delivery and help solve societal bottlenecks such as poverty and debt.
  • Decision on Future Vision for Basic Infrastructure in the Dutch Caribbean, with a roadmap.
  • Geographic information from the islands is available electronically for use in key registers and other government activities.
  • Websites of public entities are prepared for further development of online services and the introduction of DigiD.
  • Improvement actions launched for address and building registration.
 BZK, Caribbean public entities, BCN, Land Registry Office, Chamber of Commerce, National Office for the Dutch Caribbean, OCW, VWS, FIN, SZW, RDW
3. Set up public services in a way that allows citizens and businesses to choose how to use them. Develop proactive and transparent services with a focus on one domain at a time.
  • A vision for the service desk function, with government-wide support
  • Practical initiatives to test, improve and shape the performance of the service desks step by step.
  • Map opportunities for developing proactive services.
 BZK, Caribbean public entities, National Office for the Dutch Caribbean, OCW, VWS, FIN/BD, SZW, Land Registry Office, Chamber of Commerce
4. Build strong ICT departments within government organisations.
  • Baseline measurement and action plan on information management, disclosures, openness and open data.
  • Support is available for the implementation of baseline information security in government.
  • Problem analysis and action plan on how to build strong ICT departments within government organisations in the context that ICT capacity and knowledge are scarce on the islands and in the region. This could include a Dutch Caribbean ICT Competence and Capacity Centre (“IC4N”) with Public Entities.
  • Investigate and determine how to strengthen the National Office for the Dutch Caribbean’s information provision role in the CIO system.
 BZK, Public entities, National Office for the Dutch Caribbean, VNG, NCSC
5. Increase internet availability, affordability and stability.
  • Policy response and first concrete digital infrastructure improvement measures in response to the study on the state of the digital infrastructure in the Dutch Caribbean.
 EZK, telecom providers, BZK, Caribbean public entities
6. Improve access to the digital world.
  • The number of secure and good Wi-Fi guest networks available at government and semi-government organisations has increased on at least two islands.
  • Public places, such as libraries and community centres, have good computers for free use by visitors who do not yet have computers at home.
 BZK, OCW, VWS, Caribbean public entities
7. Increase digital skills.
  • Existing learning offerings for increasing basic digital skills are translated into Papiamentu and English and are actively offered.
 BZK, OCW, Caribbean public entities, libraries
8. Arrange help and support for people with poor digital skills.
  • Local parties that support digital skills are connected in a “community”.
 BZK, partners from different sections of society, Caribbean public entities
9. Drive digital transition in other sectors.
  • Intergovernmental growth and development strategy for the digital transition is ready.
  • Applications for European funds and other resources are submitted.
 BZK, all government organisations and partners from different sections of society

To go straight to the next priority, see 5.2 Working Together on the Digital Society Within the Kingdom.

To go back to the Track 5 overview page, see 5. Strengthening the Digital Society in the Caribbean Part of the Kingdom.

Got a query, thought, comment, or suggestion?

If you're working on digitalising the government and got something on your mind, please share your thoughts with us.