The government-wide knowledge community Focus on the User strives towards a service–oriented and user-friendly (digital) government. Activities deployed by Focus on the User include the organisation of events, where the attendees can share knowledge and experiences, and come away with new ideas. Also, the design principles devised by Focus on the User help you improve your digital service level and make it as user-friendly as possible. Focus on the User features a visual language knowledge bank, where you will find tried and tested visual language letters, that use far fewer words and instead feature clear pictures. You can also design your own visual language letter.