The Association of Netherlands Municipalities (VNG) has developed a practical roadmap to assist municipalities in establishing their own secure, private portal with online access to public services. These digital platforms, known in Dutch as MijnOmgeving (MyEnvironment), enable residents to easily access their data, track applications, and receive communications from the municipality, similar to the services offered by MijnOverheid (MyGovernment) and MijnBelastingdienst (MyTaxAdministration).
The roadmap provides municipalities with a comprehensive guide, beginning with the initial idea and progressing to technical implementation. This plan incorporates various digital building blocks known as MijnServices (MyServices), which include MijnZaken (MyBusiness), MijnProfiel (MyProfile), and notifications. These components have been developed in collaboration with authorities and suppliers, tested with users, and adhere to all relevant laws and regulations.
Benefits for residents and municipalities
Research indicates that many residents prefer to manage their affairs online, using platforms like MijnOmgeving or their municipal website. For example, via a MijnOmgeving or the municipal website. Additionally, 65% of residents appreciate receiving email updates about the status of their applications. When municipalities keep their residents well-informed, phone calls and emails decrease, resulting in time savings.
Municipalities looking to establish a MijnOmgeving platform can request a roadmap by filling out the application form. VNG also provides tailored advice and an introductory meeting to help ensure a successful start.
