Public services Caribbean Netherlands

Citizens and entrepreneurs in the Caribbean Netherlands should have equal opportunities to participate in the digital society. Unfortunately, this is often not the case. They need to be able to rely on a government that is accessible and personalised.

That is why the government is working to enhance digital and physical services in the years to come. To do so, the basics need to be in place, including the stability, speed, and affordability of the internet, safeguarding privacy, investing in the digital society, and increasing digital skills. Introducing BSN and DigiD is a major step towards enabling government cooperation and more digital services.

Accessible, reliable and current

The government is collaborating to enhance government services for citizens and businesses in the Caribbean Netherlands. The government will do this cross-departmentally, cross-governmentally, and across islands. Step by step, the service’s ‘accessible, reliable and contemporary’ values are being fleshed out. Citizens and entrepreneurs are at the heart of this process. Digital services help implement these values wherever possible and ensure proactive organisation of services. The government will make sure that everyone can keep up with developments. In addition to online services, there will always be a place where citizens and entrepreneurs can go for in-person assistance.

Actions in the coming years

To improve government services in the coming years, the focus will be on:

• Improving and intensifying government-wide cooperation between government departments, public bodies, and other public service providers. Based on a joint service concept, vision, and ambition, service agreements are translated into actions to improve service delivery. These include improvements to Click-Call-Face services and working in accordance with the 1-stop shop concept.
• Customer journey methodology: Customer journeys highlight bottlenecks that lead to improvement actions. Sometimes, these customer journeys cross service and government boundaries or are carried out within an organisation.
• Project-based work on realistic areas for improvement involves implementing and monitoring improvement actions. This involves both short-term and medium-term structural solutions.
• Securing knowledge and improvements: the government is working to ensure the continuity and security of improvements, processes and expertise, given the high inflow, throughput and outflow at positions across the islands. To maintain long-term improvements, securing knowledge and processes is essential.