How can we ensure that everyone can participate in the digital age? How can we ensure that public services remain accessible to all, including those with complex queries that cannot be easily resolved or those who struggle with digital channels?
Within the Ministry of the Interior and Kingdom Relations (BZK), the Services Department is dedicated to ensuring that government services are personal, accessible, and reliable. This can be achieved only by addressing the concept of 1-government perception through collaboration with public service providers and private partners dedicated to public missions. After all, they are the ones assisting people every day. The Services Department directs, coordinates, facilitates, shares knowledge, and ensures that collective goals are achieved. In collaboration with public service providers, government-wide service delivery priorities are set, and actions are planned. Currently, the following processes are underway to this end:
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Public services Caribbean Netherlands
All citizens and entrepreneurs in Bonaire, Saba and Sint Eustatius should have equal opportunities to participate in the digital society.
Accessible, comprehensible and connective service delivery
To ensure effective service delivery, it is essential that all providers operate from a shared view and mutual agreements.
Proactive Public Service Delivery
Proactive public service delivery focuses on smart services by alerting citizens and entrepreneurs early to opportunities and risks and offering information.
New technologies in public service delivery
How can the government effectively leverage new technologies in public services? Pilots demonstrate how we can responsibly deploy (generative) AI applications.
