It has been agreed that the central government, provinces, municipalities, water boards and public service providers will work as 1 government to accelerate 6 interconnected priorities. The order of the 6 priorities is unrelated to their importance.
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Priority 1 – Cloud
We will deploy cloud technology collectively. We will explore the development of a government-wide sovereign cloud service in collaboration with existing government service providers and the market. Our aim is to create a central government marketplace for cloud technologies that matches demand with the right supply, based on standards and European experience. The goal is to move critical data and services away from the public cloud.
Priority 2 – Data
We will share and utilise data across levels of government responsibly. Responsible sharing and utilisation of data requires a government-wide, data-driven approach through the federated data system, with binding agreements and standards. Domain-specific trust frameworks must comply with the same standards. We are working on a government-wide system to identify, collectively resolve and prevent data bottlenecks encountered by organisations.
Priority 3 – Artificial Intelligence
We will exploit the opportunities presented by AI responsibly. We will utilise AI technology to solve societal problems and improve services to the Dutch public. We will take the lead through a single, unified approach, making successful applications usable for the entire government and removing obstacles to innovation. Our aim is to develop a high-quality AI infrastructure used by the government and the public, consisting of high-quality data, open language models from the Netherlands or the EU, training and retention of available talent and sufficient computing power, among other things.
Priority 4 – Prioritising Citizens and Entrepreneurs in Service Delivery
We will prioritise citizens and entrepreneurs. Many activities are already underway on this topic, both inside and outside the domain of digitalisation. The Netherlands’ Digitalisation Strategy will help prioritise citizens and entrepreneurs by accelerating development in several areas. For example, citizens and entrepreneurs should experience contact and interaction with one government, based on the principle: ‘The right door, every time.’ Citizens and entrepreneurs should proactively receive public services and products and relevant information. We will prioritise the service experience of citizens and entrepreneurs.
Priority 5 – Increasing the Government’s Digital Resilience and Autonomy
We will increase the government’s digital resilience and autonomy. There will be a single, government-wide approach to digital resilience and autonomy, which includes several collective solutions. We will increase our independence in terms of digital technology and reduce our dependence on a limited number of suppliers. Continuously improving our digital resilience will increase government stability. In crises, we will ensure quick and effective recovery to prevent disruptions from inflicting long-term damage. Exercises are crucial to achieving that, and we will conduct them as one government. There will be a government-wide approach to post-quantum cryptography, and all government organisations will be prepared to manage the risks in collaboration with the market.
Priority 6 – Digital proficiency and a modern workspace
We will enhance the digital proficiency of civil servants and provide a modern workspace. Given that organisations are shifting to a data-driven approach, the skills and workspace of civil servants must be brought into alignment. We will establish a personnel strategy for digitalisation through which we can determine the necessary in-house knowledge and what can be obtained commercially. This will enable us to more effectively recruit and retrain staff and develop education based on technological innovations. We will take control of the development of civil servants’ knowledge of digitalisation and ensure the scale-up and consistency of central pools for digitalisation professionals. IT knowledge will be shared actively and used more efficiently. We will strive for a modern digital workspace that gives civil servants the right tools to do their jobs effectively.
