New technologies in public service delivery
How can the government effectively leverage new technologies in public services? Pilots demonstrate how we can responsibly deploy (generative) AI applications.
Government-wide Service Delivery
How can we ensure that everyone can participate in the digital age? How can we ensure that public services remain accessible to all, including those with complex queries that cannot be easily resolved or those who struggle with digital channels?
Within the Ministry of the Interior and Kingdom Relations (BZK), the Services Department is dedicated to ensuring that government services are personal, accessible, and reliable. This can be achieved only by addressing the concept of 1-government perception through collaboration with public service providers and private partners dedicated to public missions. After all, they are the ones assisting people every day. The Services Department directs, coordinates, facilitates, shares knowledge, and ensures that collective goals are achieved. In collaboration with public service providers, government-wide service delivery priorities are set, and actions are planned. Currently, the following processes are underway to this end:
Proactive Public Service Delivery
Proactive public service delivery focuses on smart services by alerting citizens and entrepreneurs early to opportunities and risks and offering information.
8 pilots to strengthen municipal delivery capability
The pilots receive funding to make their solutions suitable for practical use. This way, well over 100 municipalities can reuse them by the end of 2026.
Demo Day 2026: driving more reuse
The Ministry of the Interior and Kingdom Relations hosted its 5th Demo Day, which highlighted innovation in digital government and called for less fragmentation.
Making a real difference for people as a government
Trust between citizens and the government is strained. The acceleration team, led by Hans Ouwehand, is working towards a different approach to public services.
20 years of digital collaboration among water authorities
Het Waterschapshuis celebrates its 20th anniversary. Dutch water authorities collaborate through it to drive digital development and implement joint ICT solutions.
Additional funding for Digital Government Information Points
The Dutch government has reversed its planned budget cuts for Digital Government Information Points (IDOs). This means local councils will remain responsible.
Digital inspiration for year-end
Now is the perfect time to step back and find inspiration. That’s why we’ve curated a selection of 2025's trends, practical guidance, innovations, and webinars.
Cyber Resilience: core pillar of Aruba’s national security
For Juri Nicolaas, Director of Aruba’s Security Service, cyber resilience is not just a technical matter but a vital part of Aruba's national security.
Focusing on delivering proactive and accessible services
The government is prioritising citizens and entrepreneurs in digital services. What is currently happening under Priority 4 of the Netherlands' Digitalisation Strategy?
“Digital issues strike at the heart of daily life here”
Following a cyber exercise in Bonaire, we spoke to RCN Director Tim Muller about cyber resilience as a prerequisite for governance in the Caribbean Netherlands.
Residents of the Caribbean Netherlands to receive BSN
Residents of Bonaire, Sint Eustatius, and Saba are receiving a Citizen Service Number (BSN), marking a significant step towards equal digital public services.
