How advanced is your organisation in implementing Wmebv?
What is the current status of the Wmebv implementation? The Association of Netherlands Municipalities (VNG) is conducting a study to gain better insight.
Government-wide Service Delivery
How can we ensure that everyone can participate in the digital age? How can we ensure that public services remain accessible to all, including those with complex queries that cannot be easily resolved or those who struggle with digital channels?
Within the Ministry of the Interior and Kingdom Relations (BZK), the Services Department is dedicated to ensuring that government services are personal, accessible, and reliable. This can be achieved only by addressing the concept of 1-government perception through collaboration with public service providers and private partners dedicated to public missions. After all, they are the ones assisting people every day. The Services Department directs, coordinates, facilitates, shares knowledge, and ensures that collective goals are achieved. In collaboration with public service providers, government-wide service delivery priorities are set, and actions are planned. Currently, the following processes are underway to this end:
Government launches National Action Plan Web Policy
The National Action Plan Web Policy is a roadmap outlining concrete measures to improve the recognisability, quality and manageability of government websites.
Practical guide on customer experience management
This guide enables public sector employees to establish and conduct their own CX Maturity Scan to gain more insight into the customer centricity in their organisation.
New: preparation tool for Caribbean students
As a Caribbean student, what should you arrange when you start studying in the Netherlands? A preparation tool has been developed to provide a personalised overview.
Public services Caribbean Netherlands gaining more recognition
The Caribbean Netherlands Public Services programme is committed to improving government services. This is done from the perspective of citizens and entrepreneurs.
Accessible, comprehensible and connective service delivery
To ensure effective service delivery, it is essential that all providers operate from a shared view and mutual agreements.
Public services Caribbean Netherlands
All citizens and entrepreneurs in Bonaire, Saba and Sint Eustatius should have equal opportunities to participate in the digital society.
Caribbean Netherlands set to receive postal codes
Having postal codes will ensure reliable address registration in the Caribbean Netherlands, improving mail delivery and digital government services.
Annual Monitor Digital Accessibility 2024
Government organisations are improving the accessibility of their websites and apps. While trends developed positively in 2024, there is still much work to be done.
New Data Room Caribbean Netherlands Online
Aerial photographs and elevation measurements taken of Bonaire, St. Eustatius and Saba in 2023 and 2024 are now online in the new Data Room Caribbean Netherlands.
Digital Fitness Month: Participation is contagious
Just a few weeks away, the Digital Fitness Month kicks off its third edition. This year, the initiative's co-initiatior, RADIO, focuses on information management.
